1. Understand roles
Responsible Officers (RO) and Organisational Maintenance Officers (OMO) are special roles. Each has authority to carry out certain actions.
- ROs are practice owners or managers.
- OMOs may be the practice manager and/or other senior staff who are familiar with your practice's systems. Alternatively, the RO may also take on the OMO role.
Services Australia has more information about ROs and OMOs.
OMOs can be set up and changed in HPOS.
ROs can be set up and changed in HPOS.
If you are unable to amend an RO or OMO record through HPOS, the HW42 form can be used to assist with this issue.
2. Get access to HPOS
Access to HPOS is required for a number of digital health tools and services.
3. Register for My Health Record
Follow the key steps to register access and set up My Health Record in your clinic.
4. Register for ePIP
Read the ePIP article for an overview of the incentive, plus important advice for meeting the Shared Health Summary quota.
5. Document
Make sure you have documented important information, such as RA numbers and people's roles, and that your organisation has a Digital Health Policy.
The RACGP’s Standards 6th Edition outline the requirements and standards for digital health in your practice. The RACGP have also developed a General Practice Toolkit to support you with meeting these requirements.
6. Learn
It’s time to learn about some of the digital health tools available for your practice.
The Australian Digital Health Agency (ADHA) has an Online Learning Portal with topics covering My Health Record, electronic prescriptions, cyber security, and many more.
Services Australia houses training for MyMedicare, PRODA, HPOS, and much more.
Your local Primary Health Network (PHN) has a Digital Health team dedicated to supporting your practice with digital health tools.
More support
The Australian Digital Health Agency's Customer Care team can be reached at help@digitalhealth.gov.au or 1300 901 001.
Your local PHN has a Digital Health team who will also be able to help.